General
What countries is LifeOnRecord available in?
Is there a time limit on the length of a message?
Tell me about the audio discs

Pricing & Shipping
What is your pricing?
What are your shipping charges?
Can I upgrade my shipping after I order?
What is your refund policy?

Downloading my recordings and making a CD with iTunes
How do I download my recordings directly to my iPad or iPhone?
If I download my recordings using iTunes, can I still have you make a CD for me as well?
How do I download my recordings into iTunes on my Windows PC or Macintosh?
How do I make a CD with iTunes?
Can I accidentally delete my recordings by using iTunes?
Advanced iTunes Tips
iTunes Troubleshooting

LifeOnRecord Events & LifeOnRecord Weddings
What do callers hear when they call the toll-free number?
What are some tips to ensure we get as many people to call as possible?
What should we say in our personal greeting?
Are there limits on how often we or our guests can call in?
I'm having a wedding - can I choose LifeOnRecord Events?
When will my CDs be created?
When should I sign-up?
Are there any restrictions on the toll-free number?

Personal Voice Journal
Do you have any tips for audio journaling?
Can I ask friends and family to leave me stories on my personal journal number?
Is there a minimum subscription length for LifeOnRecord Journals?

Security & Privacy
Are my journal entries private?
Will you try and market your services to my callers?

GENERAL

What countries is LifeOnRecord available in?

Callers from the US, Canada, and Caribbean can call toll-free: 1-800-606-0697.

Callers from outside the US, Canada, and Caribbean have several options:

1. Callers can phone-in from other countries as well by dialing 1-800-606-0697 using Skype (this is treated as a free call in most countries). If you are in a country that does not allow free Skype calling to toll free numbers, you can instead make a free call to the Skype name "LifeOnRecord2" which will route you to the same place as the toll-free number.
   
   
2. Callers can dial the US number 1-847-943-2021 (+1 847 943 2021), but they will pay a long distance charge to their local phone company. The 1-847-943-2021 number is a local Illinois phone number that routes directly to the LifeOnRecord service. It can be called from another country just like any other US telephone number as long as the applicable US Country codes are dialed as well.
   
   We are not affiliated with this web site, but here is a tool that will let you determine what the US dialing codes are from another country.
   
   
3. Callers can dial one of the local country phone numbers listed below which route directly to LifeOnRecord. If you do not see your country listed below, contact us and we may be able to obtain a number for you.

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Is there a time limit on the length of a message?

For all of our products, the maximum time limit on the length of an individual message is 30 minutes. We want to encourage people to leave meaningful stories and thoughts and so there are no limits on how often people can call in, or on the total number of callers or recordings.

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Tell me about the audio discs

To keep the pricing simple and straightforward, we charge you the same amount regardless of the number of discs it takes to fit your recordings. A personalized message is printed directly onto the CD face (there is no sticker). We use a premium printing process that gives your CDs a durable, waterproof, glossy finish.

For LifeOnRecord Weddings and Events, each set of CDs we send to you is packaged in a hinged, metal case which protects the CD. A clear plastic window in the case allows viewing of the CD title.

The CD media we choose is of the highest quality and conforms to the specifications for durable, long lasting archives. Accelerated aging tests from the manufacturer guarantee storage for more than 100 years.

You can choose your CD background, and the personalization. You can write as little or as much on the CD as you'd like - We auto-size the font to make sure everything fits. The CDs have a small barcode on the right which can be read by many smartphones so if the CD is lost, the recipient can be identified by the bar code. The bar code also aids in the quality control process when we create the CD set.

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PRICING & SHIPPING

What is your pricing?

LifeOnRecord pricing

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What are your shipping charges?

When you are ready for us to create your CD, just send us an email. We create your CD, print your desired message on it, and ship your package the next business day. Your package will be shipped the next business day as long as we receive your email requesting the CD by 3PM Central time.

For example, if we receive an email from you on a Sunday by 3PM Central time asking us to create the CD, the CD will be mailed on Monday. After that point, shipping time is determined by your chosen shipping method.

Standard shipping (USPS First Class MAil) is free. Shipping time generally takes 3-5 days transit time in the US, but there is no guaranteed delivery timeframe with First Class mail. Deliveries to countries outside the United States, including Canada will take longer than 3-5 days.

You can also upgrade to FedEx 2-Day or Next Day Service. In the US, upgrading to FedEx 2-Day Service will cost $18.00, and upgrading to Next Day service will cost $21.50. FedEx Next Day Service may take longer than one day if the shipment is going outside the US.

Shipping for LifeOnRecord Journals is included in the price.

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Can I upgrade my shipping at a later date?

Yes, if you originally purchased standard shipping, you can follow this link to upgrade your shipping. The upgrade price takes into account the price you paid for standard shipping.

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What is your refund policy?

Your peace of mind is important to us. If you don't think your purchase of LifeOnRecord was worth it, we'll cheerfully refund your money.

For LifeOnRecord Weddings and Events, you can cancel at any time and receive a full refund. For the personal journal subscription, you can cancel within the first 14 days and receive a full refund. After that we'll refund your purchase price, less the monthly rate for the length of time you had the subscription rounded up to the next month.

For example, if you purchased a one-year subscription and cancel after 25 days, we'd refund you for 11 months.  If you cancel after 50 days (for example), we'd refund you the remaining 10 months of your subscription. 

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DOWNLOADING MY RECORDINGS AND MAKING A CD WITH iTUNES

How do I download and play my recordings directly to an iPad or iPhone?

1. Open the Podcasts App on your iOS device.  If necessary, you may need to install it from the App store (it’s free).
2. On your iOS device, login to the My Recordings page click the "subscribe to the podcast" link found under Tip #2. If you get a warning message about a "Possible "Phishing Site", just tap on "Ignore this Warning". You are clicking the link from behind a password protected site, so you are safe.
3. You will get a box asking if you’d like to subscribe to the podcast. Tap on “Subscribe”
4. It may take a minute or two, but you should see that a podcast was added with the recipient's name. Tap on that, and then tap on “add Old Episodes”.
5. Click on the circle to the left of each recording so that a checkmark appears, then click on the “Add” button in the top-right.
6. All the recordings will download. When complete, tapping on one of the recordings will make it play. 

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If I download my recordings using iTunes, can I still have you make a CD for me as well?

Yes. Every LifeOnRecord package includes the ability to make your own CD using iTunes. You can download recordings into iTunes at any time you want, and not interfere with our ability to make your CD.

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How do I download my recordings to my Windows PC or Macintosh?

You can download your recordings individually from the "My Recordings" page without requiring iTunes or any other software. Alternatively, you can download your recordings all at once into iTunes. iTunes is a free program for PCs and Macs and gives you the ability to download your recordings to your computer, burn CDs, and copy your recordings to MP3 players. There is no cost to use iTunes. Your LifeOnRecord recordings will appear in iTunes as a "podcast", and downloading your recordings is simple. With iTunes each recording gets downloaded as a separate "track" and you will be able to arrange your recordings any way you wish. You can even add your own music between the recordings if you desire.

1. If you don't already have iTunes on your computer, Install iTunes by going go to Apple's iTunes download site.
2. After iTunes installation is complete, log into your personal LifeOnRecord web site.
3. Click the “download all your recordings” link, which is found in Tip#1 near the top of the page.
4. After iTunes launches on your computer, click the chooser at the top-left and select “Podcasts”.
   
   
   
   Then click on the word "My Podcasts" at the top of the screen.
   
   
   
   
   
5. It may take a minute or two, but wait until the you see your invitation number and the recipient's name appear. Click the "Old Episodes" button on the right side of the screen, then click on "Add All".
   
   
   
   
6. Click the Settings button.
   
   
   
   
7. Where it says, "Download" choose "All Episodes", then click "Done".
   
   
   
   
8. Clck the word List at the top of the page
   
   
   
   
   
9. Click on the triangle to the left of the invitation number so it points downward. You will see all your recordings.
   
   
   
   
10. Click on the download button to download all your recordings. This button will be directly to the right of the recipients invitation number and name. . When prompted if you want to download all the recordings, answer "Yes".
    
    
    

Now, whenever you launch iTunes your newest recordings will automatically download to your computer.

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How do I make a CD with iTunes?

1. In iTunes click on the word "My Podcasts" at the top of the screen.
   
   
   
   
2. To the right of the recipient name, click on the right chevron symbol , then click on "Add To", then choose "New Playlist".
   
   
   
   
   
3. Press the <Enter> key on your keyboard to lock-in the name of the playlist, then click the "Done" button.
   
   
   
   
4. Click on the chooser at the top-left and select "Music".
   
   
   
   
5. If you'd like to delete a recording from appearing on the CD, just click on it when you're in the playlist, and press the <Delete> key.
6. Drag the recordings so they are in the order that you'd like on the CD.
7. Right-click (or if you are on a Macintosh Control-Click) on the playlist name on the left side, and choose “Burn Playlist to Disc”.

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Can I accidentally delete my recordings by using iTunes?

No. Your recordings are stored on our server, and nothing you do in iTunes can permanently delete the recordings from our server. In addition, to give you maximum piece of mind you can't even delete your recordings from your "My Recordings" web page. You can choose to exclude a recording from appearing on your CD, but you can't permanently delete a recording from our servers. Even if you go into iTunes on your computer and delete your copy of the recordings, you can just re-download the recordings to iTunes. To do that, follow these two steps:

1. If you deleted your recording from the Playlist section, re-drag the recording(s) from the podcast into the playlist.
2. If you deleted your recording from the Podcast, collapse the Podcast (click on the triangle to the left of the words "Recordings for...") and then hold down the <Shift> key and click on the triangle again. Your deleted recordings will re-download.

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Advanced iTunes Tips

• If you categorized your recordings into folders in your "My Recordings" page, you can display those same folders in iTunes as a reference. Here's how you do that:
  1. In iTunes after creating your playlist, right-click (or if you are on a Macintosh Control-Click) on the area that has the column headings (Name, Time, Artist, etc.). From the list that appears, choose "Description".
  2. Your LifeOnRecord folders will now display next to the recordings. You can reference the folders to decide how to sort the recordings, or what to delete.
     
     
• To automatically sort your recordings by the folder, and then within each folder by date follow these steps:
  1. In iTunes after creating your playlist, right-click (or if you are on a Macintosh Control-Click) on the area that has the column headings (Name, Time, Artist, etc.).
  2. From the list that appears, choose "Description". You can click on the new "Description" column heading to sort on it. Your recordings will be sequenced by the folders, "First", "Group 1" through "Group 50", "INBOX", then "Last". Within each folder your recordings will be sequenced from oldest to newest.
     
     
• If you are using Microsoft Windows, and you want to access the recordings directly to incorporate then into a video or slide show, the recordings are stored in the My Documents\My Music\iTunes\iTunes Music\Podcasts directory.

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iTunes Troubleshooting

• If you can't get your recordings to download, the problem may be that you entered the wrong ID and Password in iTunes. Your ID is your LifeOnRecord Invitation number or Journal number and your password is your numeric password that we sent you in your welcome email (or the password you changed it to).
  
  
• Sometimes if you mistype your LifeOnRecord ID and password into iTunes you have to delete the existing podcast and re-initiate the download. To do that follow these steps:
  
  
  1. Go into iTunes and click on the "Podcasts" link.
  2. From the iTunes menu, choose View\As List.
  3. Place your mouse on where it says "Recordings for..." and <right-click> (or on a Macintosh <control-click>). From the menu choose "Delete" and delete the Podcast.
  4. Exit from iTunes.
  5. Go back to your "My Recordings" page and click on the "download" link to re-initiate the process of downloading your recordings.
  6. Click the small triangle to the left of "Recordings for..." to expand your list of recording titles.

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LIFEONRECORD EVENTS AND LIFEONRECORD WEDDINGS

What do callers hear when they dial the toll-free number?

They will hear a short introduction letting them know their comments will be recorded as part of the LifeOnRecord service. Then they will hear a personalized greeting from you, in your own words, asking them to share their favorite jokes, memories, stories - whatever you want. The personalized greeting is usually recorded by:

For LifeOnRecord Events

• The party planner for events like anniversaries, retirements, birthdays and reunions.
• The parents of the teenager going through a confirmation, Bar Mitzvah, Bat Mitzvah, or graduation.
• A friend or loved one for a funeral or on behalf of someone who is sick.

For LifeOnRecord Weddings

• The bride and/or groom.
• The best man and/or maid of honor.
• The parents of the bride or groom.

Those are general guidelines, but the choice is yours.

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What are some tips to ensure we get as many people to call as possible?

1. Communicate the phone number in your save the date letters and invitations. Make sure to tell people to call in even if they can't attend the event itself.
2. Make sure you give people a deadline.
3. You may want to communicate a "fake" deadline. You or someone else can monitor the web site to see who has called, and when the first deadline passes, gently remind people that they have another day or two.
4. At the actual event, have someone make an announcement that the lines will "stay open" for the next few days, and people can call in again if they would like to share more stories about the event itself. You can also have place cards that remind people to call the number, or ask them to call the number again.
5. If you are throwing an event where you don't want people to bring presents, you can write in the invitation, "in lieu of gifts, please share your favorite story or memory with ____ by calling...."

When communicating deadlines, keep in mind that if you are having LifeOnRecord create CDs, we ship out CDs the next business day, but the guest of honor can listen to their recordings over the internet at anytime.

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What should we say in our personal greeting?

This is a sample greeting that you can use "as is" or modify:

We’re putting together a keepsake CD for <Name> that contains stories and messages from family and friends to celebrate <Occasion>.  Please share a quality, trait, or talent of his/hers that you admire, a favorite story or memory you have of <Name>, or why you think he/she is special. If you'd like some inspiration you can go to www.LifeOnRecord.com and click on the "callers tips" link in the top right of the page. You will have up to 30 minutes to leave your recording and you can call as often as you want.

If you like, you can also be very specific with your callers and tell them the kind of message you want them to leave. Some examples are:

Weddings & Anniversaries

• "We'd like you to share your favorite story about the couple.
• "What do you think the couple will be doing in 10, 20, and 30 years from now."
• "Is there a song that you think the couple reminds you of?

Birthdays, Graduations, Mitzvah's

• "What was your most memorable moment with <Name> over the past year."
• (Reunion) "What is your favorite story of your time at high school/College?"
• "What private joke or song do the two of you share?"
• "What did <Name?> do in the past that most impressed you."
• "For his Bar Mitzvah, please tell name what you think it means to be a man in the Jewish tradition."
• "What do you think is the favorite quality of name and why do you value that?
  

Baby Shower, New Baby, 100 Wishes

• Please tell <Parents> your favorite nugget of parenting care advice".
• "What is your wish for the new baby"?

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Are there limits on how often we or our callers can call in?

No. They can call as often and talk as long as you want. We want to make this simple for you, and we want you and your callers to use the service as much as you want to record thoughts and memories.

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I'm having a wedding, can I choose LifeOnRecord Events?

Yes, the wedding package bundles together three sets of keepsake CDs, but you can choose LifeOnRecord Events instead.

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When will my CDs be created?

The CDs are created at your request, and are typically shipped out the next business day (M-F).

Shipping time is based on the shipping method you select. Prior to requesting the CDs make sure that you've used the web site to indicate the order of the CDs and to exclude any recordings that you don't want to appear on the CD. The default order oldest to newest (the first call is the first recording on the CD, and the last call is the last recording), but on the web site, you can sequence the recordings in any way you want. .

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When should I sign-up?

You have nothing to lose by signing up early. The number and web site will become active minutes after you sign up for the service, and your account will expire after one year, at which point callers will no longer be able to leave messages and you will not be able to play your recordings from the web site or download them into iTunes.

The order in which things happen are:

1. You sign-up for your LifeOnRecord account and receive your account information.
2. Using your phone, you record your personal greeting (what your guests hear when they call in).
3. You communicate your LifeOnRecord telephone number and invitation number to callers.
4. Everybody calls in.
5. You notify us that you would like your CDs created.
6. Your account stays open for 1 year after your sign-up date.
   

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Are there any restrictions on the toll-free number?

The US toll-free number is not accessible from countries outside the United States and Canada, but it is accessible for callers in other countries that use Skype (as a free call).

Callers can also phone-in from other countries by dialing 847-943-2021, but they will pay a long distance charge to their local phone company. The 847-943-2021 number is a local "land line" Illinois phone number that routes directly to the LifeOnRecord service. It can be called from another country just like any other US telephone number as long as the applicable US Country codes are dialed as well.

We are not affiliated with this web site, but here is a tool that will let you determine what the US dialing codes are from another country.

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PERSONAL JOURNAL

Do you have any tips for audio journaling?

Here are three things that will help you get the most out of audio journaling:

1. Add your LifeOnRecord number to your phone's speed dial. If you have a separate journal number, add a pause and then add the journal number as well.
2. Get in the habit of calling during a certain part of the day. Your journal is a phone call away, so it can be anytime you have a few minutes. It can be during a commute, while taking a daily walk, or right after you wake up.
3. If you're out with a friend and they tell a funny story, call your number, hand the phone to them, and have them re-tell it on-the-spot, in their own words. It makes for a special memory for both of you.

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Can I ask friends and family to leave me stories on my Personal Journal number?

Part of the appeal of a LifeOnRecord Personal Journal is that you can invite your close friends and family to contribute to it, however the journal is still private, and others won't know what your journal contains. The terms of use allows you to let up to 10 other people call into your journal in any one month and share stories and memories. If you have a need for a wider group of people to contribute, you should subscribe to LifeOnRecord Events.

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Is there a minimum subscription length for LifeOnRecord Journals?

The minimum subscription period is two months. There is no maximum subscription length.

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SECURITY / PRIVACY FAQ's

Are my journal entries private?

We understand that you might be recording your deepest thoughts and sentiments with a LifeOnRecord Journal. Your privacy is our top concern, and we employ measures to ensure your information remains confidential.

• Your recordings are stored on servers in a secure environment with locked doors, surveillance cameras, and electronic monitoring. We employ encryption and password protection. The web site which you access requires a User ID and password, and the files are streamed to you over an encrypted connection. Downloading the journal entries to iTunes requires you to first enter a user ID and password.
  
  
• Nobody at LifeOnRecord will listen to your journal entries without your consent. The process to create audio discs is automated and listening to your recordings is not required or done. We will only listen to a recorded message if it's in the context of a specific support question you have or if we have reason to believe the terms of service are being violated.
  
  
• We will occasionally look at customers call logs if there is unusual activity to ensure that the terms of service aren't being violated (e.g. a personal journal being used for a large event). Customer call logs consist of caller ID information and call duration - they do not consist of call recordings.
  

We take steps on our side to ensure your privacy, but we also want you to know that there are two areas that are under your control where you need to be cautious:

1. Once files are downloaded to your computer, unless you take further measures, they are accessible by anyone that uses your computer.
   
   
2. If you make yourself a CD, or have us send you a CD in the mail, you should secure it properly since anyone that has access to the CD can listen to it.
   
   

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Will you try and market your services to my callers?

We know that you want this be convenient for your callers, and you are concerned about anyone soliciting them.

For LifeOnRecord Weddings and LifeOnRecord Events, we do not call, postal mail, or email your guests unless you actively request that we do.

We do not sell or give your information to other companies, except in direct connection with supplying the LifeOnRecord service (e.g. we need to pass your payment information to our credit card processor). Nobody connected with LifeOnRecord will solicit you, or sell or give away your email addresses

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